As items are rehomed, its status changes from active to claimed. 

When the item is collected or delivered to the new location, the new claimant can set the status as collected.

This keeps everything tidy and ship shape. 

It also gives the new owner a chance to cancel or reject the claim if that's required.

Here's a guide on how to use this feature. 

The new owner will get five reminders to update the status to collected. These reminders are grouped into the daily round up so they're sometimes missed.

Furthermore, the status may not does not get updated because people are busy. See below.

There's the ability to update the status of the item to the old owner in the same method as described.

This means it's more likely your claimed items will get their status updated quickly and completely.

You may want to send the message out to your members.

You can do this by logging in as admin> go to members> go to email members.

Copy and paste the following content.

Dear Warp It Member

When an item is claimed on Warp It, the status of the item passes from active to claimed.

When that item is collected and delivered to the new location, the new owner can set the status as collected.

This keeps everything tidy and ship shape. It also helps us understand if there are any outstanding collection jobs.

This feature also gives the new claimant the chance to actually cancel the claim,  if that's what is required.

The new owner will get five reminders to update the status to collected. These reminders are grouped into the daily round up so they are sometimes missed.

Furthermore, sometimes the status does not get updated because people are busy. 

There has been a recent update to the system which allows the old owner to confirm when an item has actually been collected. 

This will help us to manage the system better.

Yours sincerely

Warp It Admin

 

Need help? 

To book a screen share session to go over this feature, or any other Warp it features, please get in touch and email becky@warp-it.co.uk.