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Feature: cancel claim notifications and custom deadlines

Becky
by Becky

As items are added to the ruse system circumstances can change, so notifications and deadlines will be impacted.

To increase the chance a match will made within time frames, and ensure the item finds a new home, you can cancel notifications and alter deadlines.

Here's a guide on how to use these features. 

1. Claim cancel notifications

When a claim is cancelled, we need an e-mail to be sent to the old owner and to the transporter (if enabled) to advise them that it has been cancelled.
 
If the current/old owner of an asset, and the agreed transporter of that asset are not notified that the claimant has cancelled, it can cause serious logistical problems and increase the likelihood that the item won't have time to find a new home. 
 

The notification is simple: 

Dear [name],
 
The claim, [item  details],  has been cancelled by the new owner.
 
Please be advised that the item/s is now being re advertised.
 

2. Custom Item Deadlines

When an item is added to Warp It, the member doing the listing sets a deadline for the item. 

This is the final date in time that the old owner can still have the item in their possession; by this date, it must be with the new owner.

The default deadline of three weeks is enough for most, and most members accept this period of time.

However, if you want to change this period, you can do so to allow you to maximise your chances of a match. 

 

item expre.png

 

Where to find these settings

To look at new setting, go to Admin > Settings > Control assets.

Need help? 

To book a screen share session to go over this feature, or any other Warp it features, please get in touch and email becky@warp-it.co.uk.

 


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Becky

Becky

Reuse is a simple solution for a big problem. I am here to help you understand the story and participate!

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