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Feature: how to reject staff members (politely)

by Becky

Every now and then you may need to reject staff member who request to register with Warp It.

Usually a member of your organisation will register with your Warp It portal and leave their name and work email address. This is good.

However, sometimes, you might find that the staff member has registered with their personal email address, such as a Gmail or Hotmail account. 

Whilst this won’t produce any technical issues, it does throw up the question of ‘What can Warp It be used for?’.

If a member of your organisation is using their personal email address, they might be under the illusion that Warp It is for home use.

In reality, Warp It is for the workplace, so we encourage Admins to reject these registrations and ask new registrants to use their work emails.

It’s also much better to be consistent.

How to let them down gently

There’s no need to admonish the registrant, instead, we’re going to give them a clear and actionable rejection.

So, Admins, you need to click in their record, choose ‘reject application’ and in the box that allows you to provide a reason, you can say:

Sorry ___, I can’t approve this account because you’ve used your home/personal email address. Please try signing up again with your work email address, or send me your work email and I can edit the registration on your behalf.

This is a friendly way to engage with someone who is keen to use the Warp It system.

If this issue is recurring, perhaps include a note in some of your reuse system literature that specifies using a work email address to sign up to Warp It.

Need help? 

To book a screen share session to go over any Warp it feature, please get in touch and email becky@warp-it.co.uk.

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