As items are rehomed, its status changes from active to claimed.
When the item is collected or delivered to the new location, the new claimant can set the status as collected.
This keeps everything tidy and ship shape.
It also gives the new owner a chance to cancel or reject the claim if that's required.
Here's a guide on how to use this feature.
The new owner will get five reminders to update the status to collected. These reminders are grouped into the daily round up so they're sometimes missed.
Furthermore, the status may not does not get updated because people are busy. See below.